Announcements
System Updates
- END NOTICE: Freewheel Streaming Hub Scheduled Maintenance - UI, API, IVI AND FTP (Saturday, May 16, 10:00 PM - May 17, 6:00 AM EST)
- START NOTICE: Freewheel Streaming Hub Scheduled Maintenance - UI, API, IVI AND FTP (Saturday, May 16, 10:00 PM - May 17, 6:00 AM EST)
- Scheduled Maintenance – Streaming Hub (Saturday, May 16, 10:00 PM–6:00 AM EST)
- RESOLVED- STRATA SERVICE ADVISORY - APRIL 13 - Application Outage
- RESOLVED - STRATA - Error when committing new schedule
- New Incident - STRATA - Error when committing new schedule
FreeWheel Release Information and Product Updates
- FREEWHEEL STREAMING HUB RELEASE END
- FREEWHEEL STREAMING HUB RELEASE START
- FREEWHEEL STREAMING HUB RELEASE STAGING END
- FREEWHEEL STREAMING HUB RELEASE STAGING START
- FREEWHEEL STREAMING HUB RELEASE END
- FREEWHEEL STREAMING HUB RELEASE START
General Announcements
- Follow-Up: FreeWheel Knowledge Hub Migration to New Cloud Experience on April 20
- Update: FreeWheel's Knowledge Hub migrating to new, upgraded experience on April 20
- STREAMING HUB: 2/21 MAINTENANCE WINDOW CANCELLED
- UPDATE - SERVICE ADVISORY: 10/20/2025 - All FreeWheel Products Impacted by Amazon Web Services (AWS) Outage
- SERVICE ADVISORY UPDATE: 10/20/2025 - All FreeWheel Products Impacted by Amazon Web Services (AWS) Outage
- SERVICE ADVISORY: 10/20/2025 - All FreeWheel Products Impacted by Amazon Web Services (AWS) Outage
Support Portal System
Buyer Cloud
Maintenance Notifications
- Buyer Cloud Looker Upgrade- Rescheduled to June 20th
- Buyer Cloud Scheduled Maintenance Notification
- Completed- Buyer Cloud Scheduled Maintenance Notification: Planned Buzz Service Traffic Migration
- Buyer Cloud Scheduled Maintenance Notification: Planned Buzz Service Traffic Migration
- Update: FreeWheel's Knowledge Hub migrating to new, upgraded experience on April 20
- Buyer Cloud Scheduled Maintenance Notification: Database Optimization - Mar 23rd, 2026
Incident Notifications
- RESOLVED - Buyer Cloud Segment Uploads
- NEW INCIDENT - Buyer Cloud Segment Uploads
- RESOLVED - Buyer Cloud Reporting Issue
- UPDATE - Buyer Cloud Reporting Issue
- UPDATE - Buyer Cloud Reporting Issue
- Resolved: Buyer Cloud Neustar Segment Ingestion / Segment Counts
STRATA Clients/Users
Appstream
- ★ Performance Troubleshooting with Appstream for STRATA Users
- How to Upgrade AppStream Client App (PC)
- FreeWheel Support Options
- Appstream - VIEW Auto Trend Issue
- Appstream - VIEW: Auto Trend Display
- AppStream Applications User Guide
STRATA Product Index- Click Here
Data-FTP
- DELIVERED 6/8/26: Comscore Local Persons Time-Shift (DVR), May26 Week 2
- Nielsen Local Monthlies - May 2026 Local Monthlies Release Dates
- DELIVERED 5/18/26: Comscore Local Persons Time-Shift (DVR), Apr26
- DELIVERED 5/29/26: Comscore Local Persons Time-Shift (DVR), May26 Week 1
- Nielsen Local Monthlies - April 2026 Local Monthlies Release Dates
- DELIVERED 5/15/26: Comscore Local Persons Time-Shift (DVR), Apr26 Week 3
General Audience
- Follow-Up: FreeWheel Knowledge Hub Migration to New Cloud Experience on April 20
- Update: FreeWheel's Knowledge Hub migrating to new, upgraded experience on April 20
- How to Submit a New User Account Request in Zendesk
- 10/20/25 SERVICE ADVISORY: STRATA - Appstream Outage- Errors launching Applications - RESOLVED
- FreeWheel Strata: Agency Latest News!
- Live Support Audio Options
Release Notes
- Analytics Release Notes
- AutoPULSE 2.3.1 Release Notes
- AutoPULSE V2.1 Release Notes
- AutoPULSE v2.1.1 Release Notes
- AutoPULSE v2.1.2 Release Notes
- AutoPULSE v2.2 Release Notes