Support uses Microsoft Bookings to schedule live support sessions hosted via Microsoft Teams Meetings. When you join the Teams Meeting there is the option to audio connect via your computer microphone and speakers, or your phone.
Connecting with computer microphone and speakers.
To have the Microsoft Teams use to your computer , select Computer Audio.
Click Audio Settings to change desired audio devices, or see available Advanced Settings.
This allows you to see available Speakers, Microphones and customize the audio experience.
For more information on Audio Settings in Microsoft Teams click here.
Connecting with your phone.
To have the Microsoft Teams Meeting call you, select Phone Audio then click Join Now.
Your phone mic and speakers will be your audio source during the meeting.
After you join, you'll have two options:
- Enter your phone number to receive a call connecting you to the meeting from your phone.
- Select Dial in manually to view a phone number you can call into the meeting with.
You'll still be able to participate in the meeting from the device you originally joined from, but that device will be muted and your phone mic and speakers will be the audio sources.
Please note - some options for calling may differ depending on how you join the Teams Meeting (I.E., as a guest or logged in thru Microsoft). Additionally, Microsoft may ask you to verify your email or phone number.
Additional Information
For more information on Audio Settings in Microsoft Teams click here.
For troubleshooting articles click here.
Note: Make sure your device audio settings and browser audio settings are configured to give Teams access to your device. If you have issues, please connect with your company's IT contact to ensure all proper permissions are granted.
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