AppStream - How to use My Files to upload, download, and move files

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AppStream - How to use My Files to upload, download, and move files


In AppStream, Freewheel apps cannot directly access files from a computer or network drive. Instead, the My Files tool allows the transfer of files from a computer or network drive to AppStream, and vice versa. When connected to an AppStream streaming session, the My Files tool allows files to be stored in a folders called Temporary Files and Home Folder. Files stored in a user's Temporary Files folder or Home Folder folder cannot be viewed/accessed by other users. A user's Freewheel app can access files in the Temporary Files folder and the Home Folder folder for import. The files in either folder can also be moved to a folder in the Strata drive (aka S Drive) for later use. This article serves as a guide for using the My Files tool.

**WARNING: When the streaming session ends, files in the Temporary Files folder will be removed. The files that exist in the Home Folder folder will remain for 10 days before being removed. Removed files cannot be restored/recovered. 
 

Table of Contents

 

 

Access My Files


In AppStream, click My Files in the toolbar.
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The My Files popup will display.
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Click to open the Home Folder or Temporary Files. 
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Clicking into a folder will display available files. If no files are available a message displays "No Files: Drag files and folders here, or choose Upload Files(s) to add them."
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Buttons in My Files

  • Actions - Button that contains options to Rename or Delete files in My Files. The button also contains the Download option to download files from My Files to the computer.
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  • Create Folder - Button that create sub-folders in Temporary Files or Home Folder. Sub-folders can be created within created sub-folders.

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  • Upload file(s) - Button that accesses the Open popup to upload files into My Files.
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  • Refresh - Button to refresh displayed files and folders in the current location.
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Uploading Files info My Files


AppStream allows the upload of one or multiple files from a local computer, network drive, or OneDrive. For this example, files will be uploaded from a local computer to the Home Folder location, however, the same steps can be used for uploading files from a network drive or One Drive.

In My Files, click Home Folder.
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Click the Upload File(s).
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Use the sidebar to quickly search for folders under This PC or Quick Access and access necessary files in the computer.
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Select one or multiple files from the folder and click Open.
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The file(s) will upload into Home Folder.
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Move Files from My Files to Strata Drive


It is highly recommended to move necessary files from Temporary Files or Home Folder to the Strata drive. This ensures that files are not removed in AppStream and become available for later use. Note that files and folders in the Strata drive are visible and accessible by all users. First, upload files to Temporary Files or Home Folder.

For this example, the Home Folder will be used.
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Close the My Files popup. On the AppStream toolbar, click Catalog and then click Windows Explorer.
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The AppStream's Windows Explorer popup will display. Navigate to Temporary Files or Home Folder where files exist. In this example, Home Folder is double-clicked.
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Select one or multiple files that will be moved to the Strata drive. Right-click the file(s) and click to Cut or Copy.
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After files are cut or copied, click on This PC to navigate to the main location.
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In This PC, double-click the Strata drive.
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The files can be placed on the Strata drive's main location.
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If necessary, sub-folders can be created on the Strata drive. To create a sub-folder right-click the white space, click New, and then click Folder.
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As an alternative, its suggested moving files to individual user folder found in the Share folder.
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When a target folder is decided on right-click the white space and click Paste.
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The files that were copied from Home Folder will paste to the target location.
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Move Files from Strata Drive to My Files


AppStream can't move files directly to a local computer or network drive. Instead, Freewheel apps can generate files and then export to the Strata drive. Files that exist in the Strata drive can be moved to the Temporary Files or Home Folder so that they can then be downloaded. The following describes the steps for this process.

For this example, a billing file that was exported to Strata drive path 'S:\Strata\Billing' will be moved into My Files.
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Select the file(s) that need to be moved to the Temporary Files or Home Folder. Right-click the files can click Cut or Copy.
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Click This PC. 
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In This PC, double-click either Temporary Files or Home Folder. For this example, Home Folder was double-clicked.
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Right-click the white space and click Paste.
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The file will paste to the location.
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Export Files from Freewheel Apps to My Files


AppStream can't export of files directly to a local computer or network drive. Instead, Freewheel apps have the ability to export reports and files directly to Temporary Files or Home Folder. The following describes the steps for this process.

For example, exporting a buy in View as a Proposal XML file.
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In the Export Proposal XML file window, clicking on This PC displays access to Temporary Files and Home Folder.
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The file can be saved/exported to the selected location.
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As another example, a Rate Request Report generated can exported as a PDF file.
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In the Save As popup, clicking on This PC allows access to Temporary Files and Home Folder.
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The file can be exported to the selected location.
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In My Files, the exported files will be visible on the selected location.
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Download Files from My Files

In AppStream, one or multiple files can be downloaded from Temporary Files or Home Folder.
(For this example, 23 billing files have been placed on the Home Folder.)
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In My Files, navigate to the location where files exist. By default, each page will display 5 files at a time.
(For this example, the Home Folder location.)
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To display more files per page, first click the Gear icon in My Files.
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Then, select the 10 entries option and click Confirm.
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My Files will then display 10 files per page.
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Check the checkboxes for the files that need to be downloaded. One, many, or all files can be selected on a page.
(For this example, all files where selected on page 1.)
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If other necessary files exist in other pages in a folder, use the arrow buttons or page numbers to toggle between pages.
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Continue to check the checkboxes for the files that need to be downloaded. One, many, or all files can be selected on the other pages as well.
(For this example, all files are checked in page 2 and page 3.)
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When all necessary files are checked, click the Actions button and then click Download.
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The browser will show that the files have been downloaded to the computer.
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Check the local computer's Downloads folder for the downloaded files.
(Note: The browser may be configured to download files to a different location. Check browser download settings to verify the location files are downloading to.)
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**If you find that you are unable to download multiple files at once, it may be related to the browser setting to Allow Popups. For more information, please see article AppStream - Downloading Multiple Files in Chrome, Firefox, or Edge.


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Billing Files


Where can I find more information about how to move billing files?

For information about moving billing files, please refer to article AppStream - How to Move Billing Files.

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Frequently Asked Questions (FAQs)


Can Freewheel recover files that were in Temporary Files after my session ended? 
Freewheel support can't recover or restore any files or folders removed in Temporary Files after a session that has ended.

Are files removed from Temporary Files if my browser tab is accidentally closed? 
It will depend on your browser. If your AppStream session is still open when you return to AppStream, then the files will still be there. Again, we strongly recommend moving or downloading necessary files from Temporary Files immediately.​​​​​​

  • Note: If your AppStream streaming session is left idle for 2 hours, then the streaming session will automatically end, and files in Temporary Files will be removed.

Why am I unable to download multiple files at once?

Please make sure your browser is set to Allow Pop-ups. For more information, please see article AppStream - Downloading Multiple Files in Chrome, Firefox, or Edge.


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