Request to Add, Modify or Disable sCloud / Strata User

Submitting user Modification Requests for sCloud

Follow the process below to submit a request to add, modify, or disable any users on your account accessing applications on sCloud.  Please note that any user request will be subject to the additional user cost listed on your Strata contract if it exceeds the number of users on your contract.  If you have questions on this, please contact your Strata AE prior to entering the request. 

 

1. Log into Strata’s Support Portal through Zendesk and select the Submit a Request option. 
   Sign in if applicable to be able to track the progress of your ticket. 
   
   
2. Select the STRATA Support form, enter your Email Address and select Normal Priority and populate the form with the appropriate information listed below in step 3.
   
3. Please use the following guide to populate the fields.
   1. 1. For the Subject line describe the action taking place for the user or if there are multiple requests. For example:
         1. Add New User: John Smith
         2. Disable User: John Smith
         3. User Configuration- Update Email Address: Jane Doe
      2. For the Description, list the details of the request.  If it’s adding a user, please indicate which of the following they should have access to, using the options below.
         1. All Products
         2. Digital Only
         3. sTraffic Only
         4. Eleven Only
         5. Knowledge Base Only
      3. Check the Submit User Modification Request option.
      4. From the User Modification Category select the appropriate option from the list.
      5. Enter the user's first name in the User First Name field.
      6. Enter the user's last name in the User Last Name field.
      7. Enter the users business email address in the User Email field.​​​​​​
4. ​​​​​​​​​​​​​​​​​​​Once complete, click Submit and the ticket will be submitted to Strata Support Engineering to proceed with executing the request.
5. Note: Submit 1 case per user.  The support case does not support multiple user additions, modifications, or deactivations.
6. If there are any questions from our support team, we will follow up prior to executing the request. 

Important considerations & requirements

• Because user changes are subject to financial liabilities, user changes and requests should come from Managers or Primary Contacts at the account.
• Accounts must be associated with a single user and cannot be associated with a generic account or group, for instance, “Media Intern” or “Media Contractors”. 
  • The only exception to this would be for sTraffic only users, for instance “Traffic Dept”.
• The email address domain must match the account’s email domain.  For instance, an email with the domain @gmail.com cannot be used and will not be authorized.
• For user email domains that do not match the account’s email domain, the request must be approved by the account’s primary contact.  An example of a domain that wouldn’t match an account’s domain would be using a personal email domain like @gmail.com or @yahoo.com. 
• If you have additional questions on submitting user requests or changes, please submit a support case to Submit Support Case  or if you have questions regarding any potential incurred billing for user additions, please contact your Strata AE.