SERVICE ADVISORY - JUN 3RD 2025 - STRATA - SBMS to Eleven order sync failing and login issues

There is currently a wide spread issue with accessing 11orders.com and receiving "There has been an error. Please retry in a few minutes. If issue persists, please contact support." or stuck on "Loading". There are also issues syncing orders from SBMS to Eleven. 

 

Current Workaround

Send your rep orders by printing the Buy Detail Report and confirming via email. 

 

ETA

Our Technical Team is actively working towards a solution and will provide an update as soon as possible. 

If you have further questions please enter a ticket and our team of experts will reach out as soon as possible.

 

-STRATA Client Service

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